Frequently Asked Questions

Shipping

Answer

Yes you can. However, 3rd party shipping requires the billing address of the UPS Account number associated with it.

Returns

Answer

Jomar Valve has established the following policy and procedures in order to expedite the entire return process for you. Don't want it? Don't worry - returns and exchanges are easy. Simply follow the Returns Claim Process below. Please note, all credits will be issued only after authorization and/or inspection by Jomar Valve.

Answer

Need to make a return? Please follow the steps below:

STEP 1 Contact our Customer Service department at 1-(586)268-1220 or online to begin RGA process
STEP 2 If instructed by Customer Service, complete RGA form or Jomar Defective Questionnaire
STEP 3 Return product (s) in its original packaging at own expense unless factory defect or Jomar Valve error.

Once approved, credits will be issued within 7 days of the product(s) being returned. If you have not received your credit, please contact a customer service representative.

Answer

There is a minimum 15% restocking fee on all returned items unless factory defect/Jomar Valve error. Returns of Add-A-Valves® and special assembled products will have a minimum 25% restocking fee

Answer

Products with private labeling will not be returnable unless defective.
Products that have been oxygen cleaned will not be returnable unless defective.
Products must be reviewed within 30 days of purchase for errors. After 30 days private labels and custom products cannot be returned.

Answer

Products that have been discontinued or assembled will not be returnable unless defective or Jomar Valve error.

Answer

STEP 1 Jomar will request that you complete a Defective Returns Questionnaire and submit any pictures or information pertaining to the defective product(s).
STEP 2 After reviewing the information received, we will notify you if we would like the product returned for further evaluation.
STEP 3 If you need a replacement product(s), Jomar will invoice you for the product(s)
STEP 4 Upon evaluation:

  • If the product is deemed as a manufacturer defect, Jomar will issue you credit for the product.
  • If the product is deemed as an installation error, Jomar will notify you. You must state if you would like the product returned back within 7 days.