Job Description
# Positions: 1
Position: Customer Service/ Inside Sales Representative
Overview:
Jomar Group, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service/ Inside Sales Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems.
Responsibilities:
- Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users
- Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction
- Manage time effectively, meet performance goals, and work cooperatively with other members of the team
- Accurately process customer transactions such as orders, quotes, etc.
- Determine customer needs and expectations in order to recommend specific products and solutions
- Provide accurate information regarding availability of in-stock items
- Outbound sales calls to maintain ongoing customer relations and obtain new customer sales
- Follow company policies and procedures
- Present a professional image at all times to customers and during scheduled shift
- Perform other duties as and when required
Job Requirements:
- Bachelor's Degree in job related field preferred
- A minimum of 1-3 years experience in Customer Service and Sales
- Technical sales a plus
- Attention to detail and accuracy
- Outstanding interpersonal skills
- Good organizational skills
- Team Player
- Customer focused
- Computer efficient